Website Terms

Disclaimer, Terms & Copyright Notice

This page explains the website disclaimer, copyright notice, privacy terms, appointment policies, promotion conditions, records release fees and Humm payment plan terms for Dentists In Annerley.

Website disclaimer

Welcome to the Dentists In Annerley website. By continuing to browse and use this site, you agree to comply with and be bound by the following disclaimer, in addition to our terms and conditions of use.

General information purposes only

The content provided on this website is for general information purposes only and is furnished by Dentists In Annerley. While we strive to keep information up to date and correct, we make no warranties or representations, either express or implied, about the completeness, accuracy, reliability, suitability or availability of the website, information, products, services or related graphics contained on the website for any purpose.

Any reliance you place on such information is strictly at your own risk. We recommend conducting independent enquiries and speaking with a qualified dental professional to confirm whether information, services or products are appropriate for your individual needs.

If you have dental pain, swelling, trauma, bleeding, infection, breathing difficulty or another urgent health concern, please seek professional advice promptly. For medical emergencies, call 000 or attend the nearest emergency department.

No dentist-patient relationship from website use

Viewing this website, submitting an online form, using online booking or communicating through this website does not by itself create a dentist-patient relationship. A dentist-patient relationship is formed only when you attend an appointment and Dentists In Annerley agrees to provide dental care to you.

No guarantees of results

Dental outcomes vary between patients. Results depend on many factors, including your oral health, bone and gum condition, medical history, treatment suitability, hygiene habits, attendance, healing response, compliance with instructions and maintenance. Any references to treatment outcomes, comfort, confidence, function or appearance are general only and should not be read as a promise, guarantee or certainty of result.

Before-and-after, examples and educational content

Any examples, images, diagrams, graphics or educational explanations on this website are for general understanding only. They may not represent your individual condition, likely outcome or suitable treatment plan. Your dentist will explain what is realistic for your circumstances after assessment.

Limitation of liability

Dentists In Annerley will not be liable for any loss or damage, including indirect or consequential loss or damage, loss of data or profits, or any loss or damage arising in connection with the use of this website, reliance on website information, delayed communication through online forms, website errors or website interruption.

Website availability

Efforts are made to maintain the website’s continuous operation. However, Dentists In Annerley is not responsible for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

External links

This website may provide links to other websites that are not under the control of Dentists In Annerley. We have no influence over the nature, content or availability of those sites. The inclusion of any links does not necessarily imply a recommendation, sponsorship, endorsement or approval of the views expressed within them.

Promotion and treatment terms

Promotional terms

Promotions and special offers mentioned on this website are valid only during our normal operating hours and are subject to appointment availability, clinical suitability, eligibility, and any specific terms attached to the promotion.

New Patient Promotion

The $199 New Patient Promotion ensures that $199 is the maximum out-of-pocket expense for the included promotional services. If your private health insurance covers more, no refund will be issued, as the total value of this service exceeds $800.

If your private health insurance covers more than the $199 promotion amount, no refund or credit will be issued for the difference.
If you are diagnosed with periodontal disease, the cleaning included in the promotion will not apply.
If periodontal disease is diagnosed, a separate periodontal debridement appointment will be required to manage the condition.
If any part of the promotion cannot be completed, the price will remain $199 unless the total cost of the procedures performed is less than this amount.
The promotion is subject to clinical suitability and cannot be exchanged for cash.

Treatment plans

All treatment plans and associated pricing are valid for a period of three months. Over time, certain conditions may deteriorate, potentially requiring additional procedures not included in the original plan.

Any prices, offers, payment information or treatment ranges listed on this website are general guides only unless clearly stated otherwise. Final fees depend on your clinical needs, treatment complexity, materials, appointments, diagnostic findings and treatment plan.

Appointment and booking terms

Cancellation of appointment

Please inform us at least 48 hours in advance if you need to cancel or reschedule your appointment. For appointments that are four hours or longer, we require at least 72 hours’ notice.

Failure to provide the appropriate notice will result in the forfeiture of your 20% non-refundable booking fee. This policy allows us to manage our schedule effectively and accommodate other patients needing dental services.

Cancellation fee, no-show fee and booking fee

A non-refundable booking fee of 20% is required at the time of booking.
This fee secures your appointment and is retained in the event of late cancellation or no-show.
The 20% booking fee will not be refunded if cancellation or rescheduling is made less than 48 hours before your appointment.
For appointments lasting four hours or more, the 20% booking fee will not be refunded if cancellation or rescheduling is made less than 72 hours before your appointment.
For missed appointments without prior notification, the 20% booking fee is non-refundable.

We understand that emergencies and unforeseen circumstances may arise. If you have extenuating circumstances that prevent you from attending your scheduled appointment, please contact us as soon as possible to discuss the situation.

By scheduling an appointment with Dentists In Annerley, you acknowledge and agree to comply with our Appointment Cancellation and No-Show Policy.

Free 30-minute consultation policy

At Dentists In Annerley, we may offer a free 30-minute consultation to help you explore dental treatment options, including accessing superannuation for essential dental care. To ensure fairness and respect for our team’s time and other patients, we require a $50 refundable booking fee.

A $50 booking fee is required when scheduling your free 30-minute consultation.
If you attend your consultation as scheduled, the $50 booking fee will be fully refunded.
If you do not attend your appointment without prior notice, the $50 fee will not be refunded.
Please notify us at least 48 hours in advance if you need to reschedule to avoid forfeiting your booking fee.
Cancellations made with less than 48 hours’ notice may result in loss of the booking fee.

The free consultation and included diagnostics, including CBCT scans and treatment planning where applicable, are provided for internal clinical use only and to assist in planning treatment within our practice.

If you request a copy of your CBCT scan or records for use outside of our clinic, a $200 release fee applies to cover administrative costs. This ensures we can continue to offer high-quality, obligation-free consultations while protecting the integrity of the offer.

Release of records fee

If you request a copy of your dental records, including but not limited to x-rays, scans, clinical notes, photographs or referral documents, a $79 administrative fee applies.

This fee covers the time, administration and secure handling involved in retrieving, reviewing and releasing records.
Payment must be made in full before records are released.
Records will be provided within a reasonable timeframe after payment is received, in line with applicable privacy and health record regulations.
This fee applies whether records are requested by the patient directly or to be sent to another dental or medical provider.

Payment plans via Humm

Consumer law, cancellations and refunds

We offer Humm as a third-party payment option to provide payment flexibility. Humm operates independently of our clinic and has its own approval criteria, fees and terms. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Use of Humm

When you choose to pay using Humm, you enter into a separate agreement directly with Humm. All Humm fees, interest if applicable, and repayment obligations are governed by Humm’s terms and conditions.

Change of mind and cancellations

If you choose to cancel treatment or change your mind after a Humm payment has been processed, and there is no failure to comply with consumer guarantees, we will assist in processing a refund through Humm where applicable.

Any merchant fees, processing fees or non-refundable charges imposed by Humm will be deducted from the refund.
Any laboratory fees, laboratory work or third-party costs already incurred, including work in progress or completed lab work, will also be deducted from the refund.
These fees and costs are the responsibility of the patient and are not recoverable by the clinic once incurred.

Refunds

Where a refund is approved, it will be processed back through Humm in accordance with their procedures and timeframes. Refunds may take additional time to appear depending on Humm’s processing schedules.

We are not responsible for delays caused by Humm or for any fees retained by Humm or third-party providers.

Consumer guarantees

If a refund is required due to a failure to meet consumer guarantees under the Australian Consumer Law, such as services not being provided with due care and skill or not being fit for purpose, you will not be charged cancellation fees that are unlawful.

However, third-party costs, including Humm fees and laboratory fees that are not recoverable by the clinic, may still be deducted to the extent permitted by law.

Commencement of treatment

Once treatment has commenced, clinical time has been reserved, or laboratory work has been ordered or started, refunds may be reduced or unavailable in line with our general cancellation and refund policy.

Important Humm information

Humm fees and laboratory costs are set by third parties and are outside the clinic’s control. Once incurred, these costs are generally non-refundable. We strongly recommend reviewing all payment plan terms and confirming your treatment decision before proceeding.

Third-party eligibility and dental pathways

Health funds, DVA, CDBS and external approvals

Information about private health funds, DVA dental care, the Child Dental Benefits Schedule, payment plans, superannuation access or other third-party pathways is general only.

Eligibility, rebates, approvals and benefits are controlled by the relevant external organisation, not Dentists In Annerley. We may help provide information, item numbers or supporting documents where appropriate, but we cannot guarantee approval, rebate amounts or eligibility.

Superannuation information

Any information about accessing superannuation for dental treatment is general only. Applications for early release of superannuation are assessed by the relevant government and superannuation processes. Dentists In Annerley does not decide eligibility or approval.

Patients should obtain independent financial, taxation or legal advice before making decisions about using superannuation or third-party finance for dental treatment.

Dental sleep medicine limitation

Obstructive sleep apnoea is a medical condition. A dentist may help screen for signs, assess dental suitability and provide oral appliance therapy where appropriate, but diagnosis and medical management may require a GP, sleep physician or sleep study.

Privacy statement

Commitment to your privacy

At Dentists In Annerley, we are committed to safeguarding the privacy of our online visitors and clients. We recognise the importance of maintaining confidentiality and respect the privacy of all information provided by you.

We adhere to the national privacy principles as outlined in the Privacy Act 1988 (Commonwealth) and aim to manage personal data with care and integrity.

Updating your details

You may update your details with us at any time by advising us in writing via email.

Storage and security of your information

We collect and store information that you input on our website or provide to us in other ways. This may include contact information such as your name, phone number, address and email address, which assists us in sending information, processing orders or providing services.

We may also collect information when you provide feedback, update your preferences, respond to surveys or interact with customer support.

At Dentists In Annerley, the security of your information is important. Information received from customers is protected through secure systems where available. We do not store credit card information on our servers.

Direct marketing and communication

We may use personal information collected for direct marketing purposes, such as sending newsletters or updates, where you have consented to receive such material or where permitted by law.

If you no longer wish to receive such information, you can opt out by contacting us via email or mail, and we will action your request.

Collection and use of personal data

We respect the privacy of website visitors. We may collect personally identifiable information that you voluntarily provide to answer your queries, manage appointments, provide services and send e-newsletters where appropriate.

We will not knowingly share your personal data with third parties other than service providers who assist us in offering services to you, or where disclosure is required by law, needed to provide care or necessary to protect our legal rights.

Non-personal information and usage

We may collect non-personal information through this website or via email communications. This information may be used and disclosed non-confidentially for purposes including improving our website, developing services, marketing analysis and understanding user needs.

Third-party advertising services

We may use Google and other third-party service providers to serve advertisements on our behalf across the Internet and sometimes on this site. These providers may collect anonymous information about visits to our website and interactions with products and services. This information may be used to target advertisements for goods and services more relevant to user interests.

Disclosure of your information

There may be occasions where we need to disclose information, including personal data, to comply with legal obligations such as laws, regulations, court orders, subpoenas or requests from law enforcement agencies.

We may also use or disclose personal data to protect the rights, property or safety of Dentists In Annerley, our customers or third parties.

In the event of a change of control of our business, including a merger, acquisition, sale or transfer of assets, customer information may be disclosed to a potential purchaser under a confidentiality agreement or transferred as part of that transaction.

Third parties

Dentists In Annerley does not sell, trade or deal in personal or customer information. We will not disclose personal details to a third party except where necessary to provide a service you have requested, protect legal rights, property or safety, or where legally required.

We may use information, without identifying you by name, for general purposes such as creating marketing statistics, identifying user needs, improving the website and assisting in meeting customer needs.

Security

We are dedicated to supporting the security, integrity and privacy of personal information submitted to this site. Dentists In Annerley regularly updates its security measures in line with current technologies where practical.

Links to other websites

Our website may include links to other websites for convenience and information. These links do not signify sponsorship, endorsement or approval of those websites. Dentists In Annerley is not responsible for the privacy practices or content of external websites.

Email communication

Dentists In Annerley may send information and updates about our website, legal changes, new products and services from time to time. You may unsubscribe if you do not wish to receive these updates.

Changes to our privacy policy

Our privacy policy may be updated to reflect changes in our practices or relevant regulations. We reserve the right to modify this policy at any time, with changes becoming effective immediately once posted on this website.

Copyright notice

The contents of this website, including but not limited to text, graphics, logos, images, layout, branding elements, icons, website structure and other materials, are the copyright of Dentists In Annerley. All rights reserved.

Unauthorised use, redistribution or reproduction of part or all of the contents in any form is strictly forbidden, except for personal and non-commercial use as outlined below.

You may print or download extracts to a local hard disk for personal and non-commercial use only.
You may copy individual extracts to third parties for their personal use, provided you acknowledge the Dentists In Annerley website as the source of the material.

Without express written permission from us, you are not allowed to distribute or commercially exploit website content, or transmit or store it in any other website or other forms of electronic retrieval systems.

Australian Consumer Law

Nothing in these terms is intended to exclude, restrict or modify any consumer rights, guarantees or remedies that cannot be excluded under Australian Consumer Law or other applicable laws.

Contact us

If you have any questions or require clarification about these terms, please contact Dentists In Annerley.

Clinic: Dentists In Annerley
Address: 470 Ipswich Road, Annerley QLD 4103
Phone: 07 2111 5189
Email: info@dentistsinannerley.com.au
Contact page: https://www.dentistsinannerley.com.au/contact/

Last updated: May 2026.

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